Magazine Issues»March 2013

CallcentreThe words client service always send a chill through me. We know that client service departments are not there to give clients service; they are there to stop irritated clients bothering important people.

ElephantHas the worst of the financial crisis in the eurozone passed? Fiona Rintoul looks at whether investing in European equities is a risk worth taking.

cupcakeIt is a year since Bill Gross, co-CIO at Pimco, stunned the fund management industry with an exchange-traded fund based on his Total Return Mutual fund. Nick Fitzpatrick looks at how each has performed.

Risk2In recognition of the AIFMD, Nicholas Pratt reviews the major risk systems available to alternative managers and the ways they can help firms to meet the directive's risk management requirements.

Alain DuboisNicholas Pratt talks to Alain Dubois, chairman at LyxorAsset Mangement, about the firm's approach to risk management and the impact of the Alternative Investment Fund Managers Directive on its risk processes.

RiskWith the Alternative Investment Fund Managers Directive to be implemented this July, the Funds Europe survey of some of the leading providers in third-party risk management services has a focus on alternative investments.

GavelThe Isle of Man recently moved to deter distressed-debt investors from pursuing claims against poor nations in its courts. These so-called 'vulture funds' are a small but growing business. Stefanie Eschenbacher reports.

AlchemyPension funds with liability-driven investment strategies may have to consider turning lower quality assets into higher grade stuff as central clearing for OTC derivatives takes hold, writes Nick Fitzpatrick.